Shipping policy

Shipping Policy

Traffic Control Products Pty Ltd
Sydney, New South Wales, Australia

Last Updated: 20 May 2026

1. Overview

This Shipping Policy outlines the delivery terms and conditions for products purchased from Traffic Control Products Pty Ltd (“we”, “our”, or “us”).

We supply and deliver traffic control signs, road safety equipment, worksite products, and related items throughout New South Wales and the Australian Capital Territory.

2. Shipping Locations

We currently ship to:

  • New South Wales (NSW)
  • Australian Capital Territory (ACT)

Shipping to remote or regional areas may incur additional freight charges and extended delivery timeframes.

3. Processing Times

Orders are generally processed within:

  • Same business day for standard in-stock items ordered before 2:00 PM AEST
  • Orders placed after 2:00 PM, on weekends, or public holidays will be processed on the next business day
  • 1–3 business days for custom signage or made-to-order products

Processing times may vary during peak periods, public holidays, or due to supplier delays.

4. Delivery Timeframes

Estimated delivery times after dispatch are:

Location Estimated Delivery
Sydney Metro 1–3 business days
NSW Regional 2–5 business days
ACT 2–5 business days
Remote & Regional Areas 5–14 business days

Delivery timeframes are estimates only and are not guaranteed.

5. Shipping Costs

Shipping costs are calculated based on:

  • Delivery location
  • Parcel size and weight
  • Freight carrier rates
  • Oversized or bulky items

Shipping charges will be displayed at checkout or provided in your quotation.

Additional freight charges may apply for:

  • Large traffic signs
  • Pallet deliveries
  • Oversized safety equipment
  • Remote area deliveries

6. Order Tracking

Where available, tracking details will be provided once your order has been dispatched.

Customers are responsible for ensuring delivery information is accurate at the time of ordering.

7. Authority to Leave

Unless otherwise requested, deliveries may be left in a safe location if no person is available to receive the order.

If you do not wish for goods to be left unattended, please notify us before dispatch.

Traffic Control Products Pty Ltd is not responsible for lost or stolen parcels after confirmed delivery.

8. Damaged or Missing Items

Customers must inspect goods upon delivery.

If your order arrives damaged, incomplete, or incorrect, you must notify us within 48 hours of delivery by contacting:

Email: admin@trafficcontrolproducts.com.au
Phone: 1300 002 827

Please include:

  • Order number
  • Photos of damage (if applicable)
  • Description of the issue

9. Delays and Force Majeure

We are not liable for delivery delays caused by circumstances beyond our reasonable control, including:

  • Courier delays
  • Weather events
  • Industrial action
  • Supplier shortages
  • Transport disruptions
  • Natural disasters

10. Pickup Orders

Pickup orders are always available.

Customers will be notified when their order is ready for collection.

Pickup details and collection instructions will be provided after the order has been processed.

11. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

Additional charges may apply for:

  • Re-delivery attempts
  • Returned shipments
  • Address correction fees

12. Contact Us

For shipping enquiries, contact:

Traffic Control Products Pty Ltd
Sydney, NSW, Australia
Email: admin@trafficcontrolproducts.com.au
Phone: 1300 002 827