Terms of service

Terms of Service

Traffic Control Products Pty Ltd
Sydney, New South Wales, Australia

Last Updated: 20 May 2026

1. Introduction

These Terms of Service (“Terms”) govern the use of the website, products, and services provided by Traffic Control Products Pty Ltd (“Company”, “we”, “our”, or “us”), a business based in Sydney, New South Wales, Australia supplying traffic control signs, road safety equipment, worksite products, and related goods.

By purchasing products from us, using our website, or engaging our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our website or purchase our products.

2. Business Information

Traffic Control Products Pty Ltd
Sydney, NSW, Australia
Email: admin@trafficcontrolproducts.com.au
Phone: 1300 002 827

3. Products and Services

We supply products including, but not limited to:

  • Traffic control signs
  • Roadwork and safety signage
  • Temporary traffic management equipment
  • Bollards, cones, barriers, and delineators
  • Worksite safety products
  • Custom signage
  • Related accessories and equipment

All product descriptions, images, and specifications are subject to change without notice.

4. Orders

4.1 Acceptance of Orders

All orders are subject to acceptance and availability. We reserve the right to reject or cancel any order at our discretion.

4.2 Pricing

All prices are listed in Australian Dollars (AUD) and may include GST unless otherwise stated.

We reserve the right to change prices at any time before an order is confirmed.

4.3 Custom Orders

Custom-made or specially manufactured products may require written approval before production begins and may not be refundable once production has commenced.

5. Payment Terms

Payment must be made in full before dispatch unless a credit account arrangement has been approved in writing.

We may accept payment via:

  • Credit/debit card
  • Bank transfer
  • Online payment platforms
  • Approved business accounts

Late payments may incur interest and recovery costs permitted under Australian law.

6. Shipping and Delivery

6.1 Delivery Timeframes

Estimated delivery times are provided as guides only and are not guaranteed.

6.2 Risk and Title

Risk in the products passes to the customer upon delivery. Ownership remains with us until full payment has been received.

6.3 Delivery Delays

We are not liable for delays caused by couriers, suppliers, weather events, industrial action, or other events beyond our reasonable control.

7. Returns and Refunds

Returns and refunds are handled in accordance with the Australian Consumer Law (ACL).

Customers may be entitled to a repair, replacement, or refund where products have a major failure or do not meet consumer guarantees.

We do not accept returns for:

  • Change of mind
  • Incorrect selection by the customer
  • Custom-made products
  • Used or damaged items not caused by us

Return requests must be made within 14 days of delivery.

8. Product Use and Compliance

Customers are responsible for ensuring products are used correctly and in compliance with:

  • Australian road and workplace safety laws
  • Local council requirements
  • Traffic management regulations
  • Workplace health and safety obligations

Improper use of products may result in injury, fines, or legal liability.

We are not responsible for misuse, incorrect installation, or unauthorised modification of products.

9. Website Use

You agree not to:

  • Use the website unlawfully
  • Interfere with website functionality or security
  • Copy or reproduce website content without permission
  • Upload malicious software or harmful content

We may suspend or terminate access for misuse.

10. Intellectual Property

All website content, branding, product designs, logos, graphics, and materials remain the intellectual property of the Company unless otherwise stated.

You may not reproduce or use our intellectual property without written permission.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the replacement, repair, or refund of the relevant product.
  • We are not liable for indirect, incidental, or consequential losses, including loss of profit, business interruption, or penalties.
  • We are not liable for losses arising from improper installation or use of products.

Nothing in these Terms excludes rights under the Australian Consumer Law.

12. Indemnity

You agree to indemnify and hold harmless the Company from claims, losses, damages, liabilities, and expenses arising from:

  • Your misuse of products
  • Breach of these Terms
  • Violation of applicable laws or regulations

13. Privacy

We collect and handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws.

Information may be collected for:

  • Processing orders
  • Customer support
  • Delivery and logistics
  • Marketing communications (where permitted)

14. Force Majeure

We are not liable for failure or delay in performing obligations caused by events beyond our reasonable control, including:

  • Natural disasters
  • Supply chain disruptions
  • Government actions
  • Transport interruptions
  • Industrial disputes

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Changes to Terms

We may update these Terms at any time. Updated Terms will be effective once published on our website.

Continued use of our website or services constitutes acceptance of the revised Terms.

17. Contact Us

For questions regarding these Terms, contact:

Traffic Control Products Pty Ltd
Sydney, NSW, Australia
Email: admin@trafficcontrolproducts.com.au
Phone: 1300 002 827